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6. Telephone Recording and Billing Systems

 
To ensure the quality of service
A2k introduce the telephone/ voice recording system (TVRS), multiple channel digital telephone/voice recording system that uses Industrial PC server to record telephone conversations, dialed numbers and caller IDs to Server Storage. Our TVRS helps to make transactions over the telephone and to control the quality of personnel's work, robust design and simple interface for fail-safe, user-friendly, day to day operation.

Our TVRS serve the following:
- Call center, Help Desk, Hospital.
- Recording conferences calls.
- Recording instruction, Clarification of quantities and Specifications.
- Protection of staff from abusive/difficult customers.
- Monitoring nuisance callers.
- Monitoring customer service hotlines, call centers, hospitals, police stations, Fire departments and other public service institutions.
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